14th July 2015

Top 5 Reasons to Outsource your Work

very small business owner I meet has a passion and focus for what they are doing, but often I also notice there are times when they struggle to really drive their business forward because the day to day stuff is getting in the way.  Outsourcing the things which are essential to your business, but don’t need handling by you personally, could offer a perfect solution and open up new possibilities for concentrating your efforts on developing new clients. To read […]
19th February 2015

Can I Give You Some Feedback?

Criticism, and feedback can be given to us in so many different ways, and can arrive from so many different places. Constructive criticism is a necessity for personal and professional development and also for strengthening relationships. We don’t always get the opportunity for such, but when we do, being receptive to feedback is essential. But, and it is a big BUT, feedback and criticism can hurt. We all say we want feedback, but actually all we want is to be […]
11th February 2015

Happy Valentines Day: Dealing with Office Romances

We spend a huge amount of time at work, so it is not surprising that so many people have participated in an office romance at some time in their lives. We regularly form close friendships with people at work, and sometimes this is taken further. In fact, a survey that has been undertaken has shown that 30% of workplace romances end in marriage! To read more of this post click here
6th February 2015


For some people (and you’ll be able to guess which colour energy we mean!) assertiveness comes easily. Some may say possibly a little too easily?!! But for others, assertiveness is a skill which needs to be learnt and rehearsed. Anyone can be assertive, but the trick is to come across to the audience as genuine, and apply just the right amount of ‘force’ to get your point across. To read more of this post click here
21st November 2014

5 Ways to Overcome the “Not My Job” Syndrome

Its unlikely that any members of your staff come out and say directly “It’s not my job”, but once settled into their roles, some staff members may be uneasy about moving out of their comfort zone. It may be that they are insecure and defensive, or it may be that their job role has expanded and they don’t feel able to cope with the added work and pressures. Whatever the reason, it is very likely that skills gaps will develop. Your […]
17th November 2014

When Performance Management Needs to Take Over from Training

If you have ever manage people, you are bound to have come across this scenario. You have trained, reviewed and in some cases maybe even retrained, but you are still not getting the results you hoped to get from a member or members of staff. So, what is the next step? Some people will do nothing and out their head in the sand, but this is not the right thing to do, unless you want to tolerate under performance and […]
21st July 2014

How to Engage Effectively with your Employees

Employee engagement is crucial for all businesses, but especially so for small independent businesses, ads they are the ones that have fewer people who can make a huge impact on your customers and your bottom line. It is also worth noting that a lot of the drivers for engagement do not come with direct costs, so this can be a way of helping you gain a competitive advantage over your rivals. Difficult employees-  these are the ones that you may […]
23rd June 2014

Separating the Sick from the Slack

It is a common misconception that if a member of staff has a lot of time off sick there is nothing that the employer can do about it. There is in fact a lot that the employer can do, and if some of the guidance in this blog is followed, then it will hopefully not be such a big problem. There are generally three types of employee absence – 1. persistent short term absence (someone having lots of separate days […]
6th June 2014

Top Six Tips to Recruiting Effectively

It can be very time consuming and costly to recruit someone into your business. Get it wrong and it could cost your business £40,000 in lost revenue. Here are six top tips to help you recruit more effectively: Evaluate your skills gap – What are the skills you are missing in order for your business to function effectively? Could they already be within your business somewhere? If not, will you need to look externally to bring those skills in? To read […]
19th May 2014

How to Conduct Competency Interviews

Most HR teams worldwide use the competence based interview during their selection process. It has become very popular as it is an effective way of interviewing fairly. If you get it right, it can give you the chance to sell yourself as long as you follow some simple rules. So, why do employers use the competency based interview? Well, it allows them to determine the exact criteria to measure all the candidates against. By scoring the criteria via a strict […]
9th May 2014

So, What do YOU do?

Every person in an organisation needs someone else’s help at some point, whether that is part of the day to day running of the business or due to an emergency. Whether they are the MD or the kitchen staff, every person in an organisation has to consider themselves part of a team, otherwise the business will not operate smoothly. On a course to help people build their assertiveness skills, one delegate claimed that she did not totally understand what the […]
12th March 2014

Cialdini’s Six Principles of Influence

Influencing others is not easy, and therefore it is worth understanding the psychological principles behind the influencing process. Why do you need to influence others? Well, maybe you’ve come up with an idea for a great new product, and you need to get the rest of the team on-side to believe in it. The Six Principles of Influence (also know as the Six Weapons of Influence) were created by Robert Cialdini, and were identified through his experimental studies and time […]
16th December 2013

A Coaching Style of Management

Line managers are becoming increasingly expected to coach their teams. There are many benefits of coaching your team, including increased performance and productivity, greater communication between employees and their managers and empowering people to achieve their personal ambitions and goals. To read more of this post click here
25th November 2013

Engage or Die!

It won’t come as a surprise to you to discover that ‘engaged’ employees are healthier, happier and more productive than their ‘non-engaged’ colleagues. However, did you realise that a government survey has shown that 64% of people say they have more to offer in the form of skills and talent than they are being asked to demonstrate in the workplace? That is a huge amount of untapped potential. To read about how to engage your employees at work, click here
31st October 2013

5 Top Tips to Build a High Performing Team

Here are my top five tips for building a high performing team, and getting the most from your team members: Playing to individual’s strengths – Time is far too short to waste in business, therefore, you should exploit what each team member is good at. It is ideal to try and build a team with a wide range of strengths to maximise the team performance. Transparency – Have regular team meetings, have intense short daily meetings, display KPI’s for the […]
16th October 2013

More Than a Feeling

It is obvious that there is a link between motivated, engaged staff and bottom line performance. It is becoming increasingly popular to enhance the general mood and feeling in the workplace in order to improve productivity. Have you ever gone to work with the ‘wrong head’ on, and had a totally un-productive day? If all your colleagues felt the same way, then you would be fighting an uphill battle with the mood in the office, and productivity would be affected. To […]
3rd October 2013

How Does Your Leadership Measure Up?

In the current high pressure, fast-paced environment, it is very easy for busy leaders to neglect self-development and purely concentrate on self-preservation. Many leaders are still totally unaware of the impact that their leadership has on those around them. There are 10 common failings for business leaders, which are documented in this blog. To read about the top 10 failings for business leaders click here
30th September 2013

Tips to Improve Collaboration at Work and Home

Having read the blog from Teresa Amabile (author of The Progress Principle), I wondered if there were any lessons to take back to the workplace from our personal relationships at home. It appears there are four main points that can be applied to the workplace, that have the basis in personal relationships – collaboration needs to start with a strong foundation; maximise co-operation and minimise competition; exploit similarities and differences; respect the contribution from the other person. To read more of […]
27th September 2013

5 Ways to Identify and Manage Defensive Employees

In these tough times, it is often necessary to batten down the hatches. Word will spread amongst your employees about the overhead savings, and they may dig in their heels to strengthen their position within the company. However, you want to see the opposite and see more flexibility on your staff, not less. Here are the top 5 ways in which defensive employees put themselves before the company, and often to the detriment of the company. To read more about […]
5th September 2013

What Does the Way You Communicate say About You?

I was carrying out a coaching session with a client who was struggling to get through to his team. He said ‘ They’ve all switched off and it seems as if they have all stopped listening’. He explained that he had repeatedly told them what he wanted them to do, but yet nothing was happening. He felt like his team were holding him back. However, maybe it was the way he was speaking to his team, rather than what his team […]
12th August 2013

The Cost of Recruitment

For many businesses, the most important part of developing their business is getting the right people on board at the right time. These are the people that will work towards a common goal, and will share the same vision and mind set as the company owners. When put like that, it sounds so simple. However, as many of us know, there are numerous pitfalls on the route to finding the ideal employee. To read more of this post, click here
2nd July 2013

Taking Top Teamwork and Referrals on Board: Business in Yorkshire

BiY (Business in Yorkshire) is a one-stop personal and business development support network, that Quest PR is proud to be  a member of. Spearheaded by entrepreneurs for entrepreneurs, their Associates (including Quest’s Sharon Cain) have a wealth of knowledge and experience which is available for members to tap into. From social media to marketing, finance to sales strategy, and even ideas on elephant taming (yes really), BiY covers it all. To read more of this blog, click here
20th June 2013

Increase productivity and profits by 10% – and for free!

These days more and more employers are realising how important happiness is within the workplace. Is there a relationship between productivity and happiness? Well, the two may be mutually inclusive. It is true that productivity and therefore profit, increases when an employee has autonomy and control over the work they do.  So what does this actually mean?  To read more of this post, click here
22nd May 2013

What makes a great leader?

You’ve built a great sustainable business, and you’re so busy that you now have to delegate some of the tasks you have usuaully managed to do yourself. It is easy to get consumed in the process of winning new business and getting through your run-of-the-mill tasks. But don’t underestimate the importance of taking the time to motivate, inspire and challenge your staff. To read more about becoming a great leader and motivating your staff click here
22nd May 2013

Inspiring your staff

Inspiring people is not easy. It takes time, effort and persistence, but we all have the ability to inspire our staff members in small but sigificant ways. When people are inspried, they become more motivated, enthusisatic and engaged, which undoubtedly improves their performance. For hints and tips on how to inspire your employees, click here
22nd May 2013

Managing your teams through change

At some point most businesses go through a period of change – be it a minor change of a new staff member or a large change involving restructuring of staff and a change of premises. This can be an uncertain time for all concerned, and different people will react in different ways to change. To read more about managing your team through change, click here
22nd May 2013

Why you need a ‘why project’

The word ‘why’ is often one of the least used words in business. We all hear the ‘how do you want me to do that?’, ‘what do you want me to do?’, ‘who is doing that?’ and ‘when can we fit it all in?’, but very few ‘why….’ questions. However, asking ‘why?’ could release the energies of your workforce, and motivate it to do great things. To read more of this blog, click here