Every person in an organisation needs someone else’s help at some point, whether that is part of the day to day running of the business or due to an emergency. Whether they are the MD or the kitchen staff, every person in an organisation has to consider themselves part of a team, otherwise the business will not operate smoothly.

On a course to help people build their assertiveness skills, one delegate claimed that she did not totally understand what the other members of her department did. This lack of understanding impacted on her ability to communicate with her team members, and learn from others in her team.

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