13th June 2014

A Formula to Limit the Damage of Social Media Criticism

The current world of social media and the numerous digital platforms provides people with the opportunity to comment on or complain about almost everything – companies, a service, even employees. Some of the complaints or criticism can be genuine and provide invaluable insights to help a company improve their service or hone their offering. However, not all businesses deal with and answer their negative comments, which is in itself damaging. To read more of this post click here