Anyone who has even been placed on hold whilst on the telephone, has probably at some point listened to music on hold (MOH). However, finding the right music to play can be difficult, and therefore, research has been carried out to find out what waiting callers would prefer to listen to.

The research showed that callers would most like to listen to well-known music, with 11% saying that they may wait a little longer on the phone if they listened to this. However, 28% of people questioned said that MOH may make them hang up!

To read more of this post click here