13th April 2015

Music on Hold

Anyone who has even been placed on hold whilst on the telephone, has probably at some point listened to music on hold (MOH). However, finding the right music to play can be difficult, and therefore, research has been carried out to find out what waiting callers would prefer to listen to. The research showed that callers would most like to listen to well-known music, with 11% saying that they may wait a little longer on the phone if they listened […]
7th October 2014

Beware of Telecoms Fraud

Communications fraud is becoming increasingly common in the UK. It is defined as the use of telecommunications products or services without the intention to pay for them. It may also be known as Toll Fraud or Call Phreaking. This type of fraud occurs when someone dials into your phone system, and uses your telephone lines to route calls at your expense. These types of calls tend to be to international destinations, costing the bill payer large amounts of money. You […]
9th September 2013

The Importance of Reviewing your Telecoms

It is important that you review your current telecoms package regularly, as the new technology and constant changes and reductions in mobile and fixed line costs offer increased efficiencies, as well as cost reductions. If you haven’t carried out a cost saving audit of your phone calls/phone package for a number of years, you should consider doing so now, as you would be almost certainly guaranteed to reduce the cost of your phone bills by up to 70%. This is […]
27th June 2013

Don’t get Infected Online

The most common reason for having your computer cleaned by a repair company is because it has become infected whilst surfing online. Most people assume that their antivirus software will keep them protected no matter what, and they become rather blasé about security. To discover the tips on how to make your online experience safer, click here
6th June 2013

Top tips for Telecoms

Top Tips for Telecoms: Don’t cut corners, telecoms is the lifeblood of your business. It is vitally important that you source the correct products and services from a reputable company. Review your phone bills at least once every two years, over 90% of businesses can easily reduce the rates they are currently paying. Review and possibly change your business telephone system every 5-8 years. Technology is constantly evolving and can help to improve communications between colleagues and customers. When purchasing […]