3rd March 2015

How to Manage Your Contacts

Everyone who has a business has a contact list of those people they work with, have met or have heard of. This list of contacts might take the form of a box of business cards, or a handwritten or typed list, of for the organised amongst us, it may take the form of a spreadsheet. As an administrator, I would recommend storing your contact details in some form of online contact management system. However, there is nothing wrong with storing […]
4th February 2015

Shared Parental Leave – Coming Sooner Than You Think!

Following on from the changes to the flexible working regulations, there is more legislation that comes into effect on 1st October 2014, which is aimed at encouraging ‘family friendly’ policies to be employed in businesses. This new legislation applies to mothers who give birth after 5th April 2015. So, hopefully you will all have heard about this, but if not, and you have staff, read on as this could affect you! To read more of this post click here
27th January 2015

Dreadful Presentations…I’ve Started So I’ll Finish

We’ve all been there, listening to those self-indulgent sales pitches. When the presentation runs over by five minutes, your chair becomes particularly firm. When it runs over by 10 minutes, you start to dream of an electrical failure to allow you to escape. Longer than 15 minutes, and you have completely forgotten about the content you’ve just spent the last few hours listening to. Just think about how much it actually costs you to get those people into the room to […]
15th January 2015

The Pros and Cons of Having an NDA

As we work with some of the best and brightest businesses in the UK, we sign a lot of non-disclosure agreements (NDAs). These agreements prevent us from sharing the work we do together with the wider world. Whilst we have no problem signing these things, we thought we’d take a look at the reasons for and against having an NDA in place in your digital agency. To read more of this post click here
10th December 2014

Now is The Time to Be Happy

Most of us at some time in our lives have thought ‘I’ll be happy when I’ve got that new house/promotion/met the love of my life…..’ Living in the future and putting off being happy until certain criteria are met, means that we may miss out on opportunities to enjoy life along the way. You need to start focusing on the present and see what you have in your life that you can enjoy right now. This will mean that the […]
3rd December 2014

Exit Interviews – For What Purpose?

Do you carry out exit interviews if one of your staff members leaves the company? At a recruitment seminar I attended recently, only 25% of the business owners in the room used an exit interview for all staff leavers, but most surprising to me, most of them didn’t even know what one was! So, the question is, why should you carry out an exit interview when someone leaves? It can be very disheartening when you have recruited, trained and developed […]
1st December 2014

5 Road Blocks to Business Success

No one ever said building a business was easy. If it was, everyone would do it. Pushing on through the tough days is what makes the difference between Entrepreneurs and the Wantrapreneurs. So, while you’re building your business, you need to be aware of the potential roadblocks that can stall your sales or destroy your dreams. My five main roadblocks are: Those people who do not know who their ideal BUYING Customer is –If you haven’t established this, you may end […]
27th November 2014

From the Inside Out – 11 Ways to Introduce Mindfulness to your Work Day

Developing mindfulness in everyday life takes effort on our part. Many related practices, such as yoga, meditation, time spent away from technology, will help to grow mindfulness. The mind needs to be able to focus and needs some consistency of regular practice if it is to learn new patterns. For most people, the workplace is one of the most stressful places, if not the most stressful place in their lives. There are numerous pressures, deadlines to hit, staff to manage, and […]
10th November 2014

The Number One Reason Networking Does not Work

I’m sure that every business owner has been told that they must make themselves more visible to their potential customers and ket them know what they do, and therefore, they must get out there networking. Whilst this is true, it is easier than ever to get visibility these days without going out there working the room at events. So, why doesn’t networking work for most people? The simple reason is that most people spend their time telling people exactly WHAT […]
22nd October 2014

Does Your Business Need More Clarity?

The world of business is an uncertain one, full of change and complex issues. When you are the boss, everyone expects you to be able to steer the business and have an answer to every query. You may also be expected to know whats happening out there in the market as well as whats happening in the business. If only things were that easy! So, we need to accept that you can’t know everything especially when its external to the […]
28th July 2014

4 Reasons to Rethink Your Reluctance of Technology

Most people are not resistant to changing their technology, but just don’t want to change it regularly. Many smaller businesses have the view of  ‘it if ain’t broke don’t fix it’. Have you upgraded your technology in the past year, and do you even have the skills or staff to do this? Or is this something you do every 10 years when the old technology has failed? Here are my four reasons about why you should change your reluctance of […]
15th May 2014

5 Ways to Sort Out Your Spreadsheets

Every company I have worked with uses Excel spreadsheets too much. Business systems get up dated every now and then, and people use Excel to fill that gap. However, this short term fix can easily become the long term answer. Most businesses complete their management accounts in Excel, and even large corporations like Orange use large spreadsheets to do their budgets. But, are these spreadsheets very effective? To read more of this post click here
19th March 2014

3 Google Analytics Reports Every Marketing Professional Should Use

Several years ago the ‘Keyword report’ in Google Analytics would have been deemed as rather important in working out what search terms were driving traffic to our websites. It would also show us which ages were not showing up for these search terms.  However, this report is not really available any more, as most of this data is now hidden by Google. However, we still have many reports at our disposal to check, and one that is particularly useful is […]
3rd March 2014

Decision Time!….Based on what Information?

Decision making is part of our everyday life. What shall I wear? What shall I have for lunch? Shall I take the car or drive? The decisions we make differ in complexity and therefore, take different amounts of time to answer. However, it appears that the psychology behind the decision making is the same regardless of the complexity of the decision. Depending on the size of your company, and the way your data has been stored,  questions can be very time […]
24th February 2014

Are you S.A.D

Do you suffer from S.A.D Syndrome (Seasonal Affective Disorder)? The majority of us feel better, appear to have more energy and feel healthier in the summer when the sun is out. When the sky is grey and the weather is cold and wet, those sad emotions come to the surface. We find ourselves eating more, suffering from a lack of energy and generally feel less sociable. But why? To find out why and to read more of this post click […]
21st February 2014

Make Decisions Small and Regular

One of the advantages smaller businesses have over larger ones is their ability to make regular quick decisions. Larger organisations tend to have a long drawn out decision making process, and what can take them weeks to action can be done almost immediately by a small company. To read more of this post click here
14th February 2014

UKCSI Results – Consumer Satisfaction is on the Decline

The most recent version of the UK Customer Satisfaction Index was released in January of this year. It was commissioned by the Institute of Customer services. Some points of interest include: -Customer satisfaction has fallen for the second consecutive 12 month period. -The only sector where customer satisfaction has improved is banking. – A one point increase in customer satisfaction (out of ten), provides a 10% increase in customer loyalty and recommendation. To read more of this post click here
5th February 2014

The True Priority

Many business owners choose to work in the business then work on the business and finally work on themselves. This, in my opinion, is the wrong way round, and should in fact be in reverse order. Ideally you should take time out each day to work on improving yourself. To read more of this post click here  
3rd February 2014

January Blues Wiped out in a Flash

It is the last Monday of January already. Apparently today is suppose to be the most depressing day, the day you are most likely to file for divorce, and so the list for ‘Blue Mondays’ continues. However, the job market is looking increasingly more positive, with falling unemployment rates and an increase in the growth forecast. Why is it then that we are so keen to look on the negative side of things? To read more of this post click […]
3rd February 2014

Business Directors Banned over False Invoicing

Four directors of a company based in Colne have been banned from acting as directors for 6 years after it was discovered that their firm raised false invoices. It is believed that over invoices were created totalling more than £218,663 which were false. To read more of this post click here
25th October 2013

Yes You Can Increase your Prices

Here is a tried and tested tip that will improve your profitability: Increase your prices Sounds simple doesn’t it? However, this does not mean increasing all of your prices irrespective of market conditions. Many people are frightened of increasing prices, as they think they will lose their customers, as they believe their customers only make a purchase based solely on the price. However, if you stop and think about it: do you only buy the cheapest product, or look for […]
21st October 2013

Retailers urged to consider options before closing down amid financial struggles

Retailers who are facing financial struggles are being urged to seek help, take advice and consider all of their options before shutting up shop. Figures have shown that 134,000 businesses nationally regularly struggle to pay their bills on time. This is an increase of 24,000 businesses from the same time in 2012. To read more of this post click here
18th October 2013

BiY Graduate Business Academy

Are you looking to employ a graduate in your business? The BiY Graduate Business Academy might just be for you. Business in Yorkshire (BiY) and Organic Business Growth, two organisations which work to help businesses develop and grow through utilising graduates, are delivering a programme to get graduates employment ready and prepared for what to expect in a small business. The programme will result in the opportunity to meet business owners who are looking to recruit graduates into their business. […]
17th October 2013

Seven Tips for Communicating in an Online Crisis

PR should be an important part of your business during the good times as well as the bad ones. Don’t just bring in a PR expert when you have a crisis  – instead ensure that good communication runs through your business so you can handle any incident that may impact upon your reputation. The vast array of social media platforms available to us all today has had a huge impact on the way members of the public can express their anger and concern […]
7th October 2013

Opportunities for Graduates in SMEs: Why its Failing

Many people believe that graduates don’t want to work in a small business-  that is a myth. Many graduates are not suited to work in the corporate world, or don’t have the grades. When questioned, many smaller businesses found it difficult to recruit graduates from universities, and many had never been contacted by a university to ask whether they would be willing to take on a graduate. To read more of this post, click here
4th October 2013

How to Lift Your Mood – Quickly!

Here are three easy ways to help you lift your mood when things go wrong. It is so easy to get dragged down when things don’t go according to plan – maybe a client has cancelled an order you thought was guaranteed or maybe a sales call resulted in a ‘no’ rather than a ‘yes’. We inevitably end up stewing on these things, resulting in a totally spoilt and negative day. To read more about the three simple steps to get […]
24th September 2013

Interesting Facts about Telecoms

“Ahoy” was the original telephone greeting suggested by Alexander Graham Bell. This was later superseded by Thomas Eddison who suggested “Hello”. The origin of the phrase ‘to put someone on hold’ came from Alexander Graham Bell handing over his telephone instrument to his partner Mr Watson and saying, “here, hold this”. Britain’s first mobile phone call was made in January 1985 by veteran comedian Ernie Wise There are 6bn active mobile phones in the world, this figure is expected to […]
12th September 2013

Are You Working With The Twelve Month Cycle?

The conditions for business are changing so quickly that if you don’t innovate and change every twelve months, someone else will take your place. Long term planning is becoming pointless, and the five year vision questions that most people used to get asked in their meetings are outdated. To read more of this post, click here  
6th September 2013

BiY – What an Impact!

A couple of months ago fellow BiY Associate Louise Turner and I were a double act ‘for one night only’ and presented a workshop entitled ‘Boom! Make an Impact’.  For my part I shared my expertise on personal impact and tips on being unforgettable in business.  Following the peer group in August I was prompted to reflect on the ‘impact’ BiY has had on my business. At the August (spare!) peer group we discussed the issue of setting up a […]
4th September 2013

Set Your Goals, Change Your Business, Change Your life & Celebrate

Studies have been carried out which show that only 3% of the UK population set goals, and those 3% of people are among the wealthiest in the country. When people were asked why they didn’t set goals, one common answer was simply ‘ I don’t know how to’. We teach our kids all sorts of subjects and impart a vast array of knowledge onto them, but we miss one important skill: goal setting. Goal setting can help you change your life […]