There is a hotel not far from me that I have used several times and the lounge/bar service has been ok – not bad but not great, just ok. After a recent meeting there, I decided to see what the reviews for this hotel were like on Trip Advisor. Of the 306 reviews, 58% were positive, and 42% were negative. That’s 1 out of every 2 guests that leave unhappy and unlikely to return to the hotel.

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