Anyone who has kids will have undergone the tortuous business of buying the school uniform, and only being able to buy it from the local school uniform shop. As this was the only place you could get a uniform, their prices reflected this – what a great business to have!
No need to worry about customer service -and they didn’t. No need to worry if you ran out of a particular size; after all kids grow so parents can just buy the next size up. So, imagine how I felt when I heard that my little local shop had gone into administration?!